Terms of Service for Roamer

Effective Date: October 21, 2026

The Short Version

• Roamer isn't made by Rivian: It relies on Rivian systems that aren't officially open to outside apps, so features can break if Rivian changes them.
• Roamer Plus renews automatically: It renews each month or year until you cancel. Cancel anytime in one click, and cancel in your first 14 days for a full refund.
• Your data is yours: We never sell it. You can request an archive from your account page or delete your data anytime.
• AI assistants are your choice: If you connect one, you choose what it can read, and you're responsible for that choice.
• Disputes go to individual arbitration: Not to court or class actions. You can opt out (section 13).
• You must be 18 or older.

1. The Basics

Roamer is run by Velocity Studios, LLC ("we" or "us"). By using Roamer, on our website or in our apps, you agree to these Terms. We're based in Washington state, and Washington law applies to these Terms.

You must be 18 or older to use Roamer.

2. What Roamer Does

Roamer shows Rivian and EV owners information about their vehicles. Roamer works with Rivian vehicles but is not affiliated with Rivian Automotive, Inc. To get your data, Roamer uses Rivian systems that aren't officially open to outside apps, and Rivian can change them at any time. So:

• Features may break without warning
• If Roamer stops working for good, for example because Rivian cuts off our access, we'll stop charging you, refund the unused part of any annual plan, and give you time to download your data
• You use Roamer at your own risk

3. Your Account

You're responsible for keeping your Roamer account secure. When you link your Rivian account, we keep only an encrypted key from Rivian, never your password. For your security, that key expires about every 6 months. Our Privacy Policy explains how we handle your data.

4. Social Features

• Your choice: Social features, like leaderboards, are on when you join. Turn them off anytime in your profile. Our Privacy Policy explains what others can see.
• Your handle is public: Don't use it for ads, promotion, or Rivian referral codes. Put your referral code in the Rivian Referral Code field on your profile instead.
• Be yourself: Don't pretend to be someone else, including Rivian, and don't use offensive or harassing handles. We may change or remove handles that break these rules.

5. Roamer Plus

• Price and renewal: Roamer Plus costs $4.99 a month or $54.99 a year. It renews automatically, and we charge your payment method at the start of each month or year until you cancel.
• Canceling: Cancel anytime in your account settings in one click. You don't need to contact us, and you keep access until the end of the period you paid for.
• 14-day refund: Cancel within 14 days of subscribing and we'll automatically refund your latest payment in full. You get this once. After that, payments, including renewals, can't be refunded.
• Failed payments: If a card payment fails, you keep access for 14 days while you fix it. Some other payment methods can't be retried, so a failed payment with one of them ends Roamer Plus right away.
• After you cancel: Your Roamer Plus history stays for 6 months after your subscription ends. After that, we may delete it.
• Price changes: We'll give you 45 days' notice before any price change. If outside costs force a price increase (for example, Rivian starts charging us for access), annual subscribers can cancel for a refund of the unused part of their year, or switch to the new price when they renew. Monthly subscribers pay the new price from their first bill after the change.

6. AI Assistants

With Roamer Plus, you can connect an AI assistant, like Claude or ChatGPT, to read your Roamer data. Our Privacy Policy explains what it can read and how to turn it off.

• Your choice, your responsibility: Connecting an assistant shares your data with it and the company that runs it, under that company's terms. You're responsible for that choice, including any data about other people who drive your vehicles.
• Personal use only: Use it to ask about your own vehicles. Don't use it to build apps or services, or give others access.
• Answers can be wrong: Check anything important in Roamer.
• We can change it: We may limit, change, pause, or end this feature, or disconnect any assistant, at any time.
• If Roamer Plus ends: Your assistants stay connected but can't read your data until Roamer Plus is active again.

7. Referrals

Share Roamer Plus with other Rivian owners and you both save.

• They save: When someone subscribes through your referral link, $4.99 comes off their first payment at checkout. That's a free first month on the monthly plan, or $50.00 for the first year on the annual plan. It can't be combined with promo codes. In a few cases, they get $4.99 in account credit instead. If their discount is missing at checkout, they should contact us before subscribing.
• You earn credit: You get $4.99 in subscription credit ($10.00 if you're in our ambassador program) 14 days after we first charge them. On the monthly plan, that's their second month, so expect it about six weeks after they sign up. You both need active subscriptions then, they need a linked Rivian account, and they can't have used a promo code, or you won't get the credit.
• How credit works: It goes toward your next Roamer Plus payment. It has no cash value, and you can't transfer or sell it. If you cancel, unused credit stays on your account for when you subscribe again. If you delete your account, it's gone.
• The rules: You need Roamer Plus to earn or use credit. Each person can be referred only once. If you share your link publicly, say that you earn credit when someone subscribes through it.
• Abuse: We block referrals between accounts linked to the same Rivian account. We may cancel referrals or credit, or close accounts, for fake sign-ups, gaming the program, or disputed payments. Credit already used on past bills stays used.
• Changes: We may change credit amounts or who qualifies, or end the program, with reasonable notice. We'll still honor credit you've already earned. We may also limit how much credit one person can earn.

8. Rules

Don't:

• Try to break into or disrupt Roamer
• Use Roamer for anything illegal, or break Rivian's terms of service
• Link a vehicle you aren't allowed to use, or use Roamer to track someone without their consent

We can and will close accounts that break these Terms.

9. Limits on Our Responsibility

IMPORTANT: As far as the law allows:

• We provide Roamer "as is," without promises that it will be accurate, available, or right for your needs.
• Roamer's data can be late or wrong. Don't rely on it for safety, like tire pressure or charge level. Check your vehicle and the Rivian app.
• We aren't responsible for outages, lost data, changes Rivian makes, other websites we link to, or AI assistants you connect, including their answers and what their companies do with your data.
• The most we'll owe you for all claims combined is what you paid us in the 3 months before the claim. If you use Roamer for free, we owe you nothing for problems with the service.

10. You Protect Us (Indemnification)

If someone makes a claim against us because you broke these Terms, the law, or someone's rights, or because of something you posted or shared, you agree to defend us and pay the resulting damages and costs.

11. Ownership

Our content is protected by copyright. Rivian is a trademark of Rivian Automotive, Inc. What you add to Roamer stays yours, but you let us use it to run Roamer.

12. Changes to These Terms

We may update these Terms. If we make a big change, we'll tell you before it takes effect and post the new version here. If you keep using Roamer after that, you accept the new Terms. Changes don't apply to disputes that started before the change.

13. Settling Disputes

Talk to us first: Before either of us starts a case, we'll describe the problem to the other by email and try to solve it within 60 days.

Arbitration, not court: If we can't solve it, any dispute about Roamer or these Terms will be settled by binding arbitration. A neutral arbitrator decides instead of a judge or jury, and we both give up the right to a jury trial. JAMS, a private arbitration service, will run it under its consumer rules, by video or in the county where you live. We'll pay JAMS's fees beyond your filing fee. The Federal Arbitration Act governs this section.

Small claims: Either of us can take a case to small claims court instead.

No class actions: We each bring claims only for ourselves, not as part of a class or group, in court or in arbitration. If this rule can't be enforced for a claim, that claim goes to court, not to class arbitration. If many similar cases are filed at once, JAMS's mass arbitration procedures apply.

Opting out: You can opt out of arbitration by emailing support@rivianroamer.com within 30 days after you first agree to these Terms. If you agreed to an earlier version of these Terms, you can opt out until November 20, 2026.

14. Other Legal Terms

If one part doesn't hold up: If a court or arbitrator won't enforce part of these Terms, the rest still applies.

The whole agreement: These Terms are the complete agreement between you and us about Roamer.

No waiver: If we don't enforce a rule right away, we can still enforce it later.

If Roamer is sold: We can transfer these Terms to the new owner.

No personal liability: No member, manager, employee, or affiliate of Velocity Studios, LLC is personally responsible for anything arising from these Terms or your use of Roamer. Any claim must be made against Velocity Studios, LLC only.

15. Contact Us

Questions? Email us at support@rivianroamer.com. We answer support email on weekends.